Microsoft Office Technical Support

Microsoft Certified Desktop Support Technician Training

Sunday, September 25, 2011


Microsoft offers certification for professionals proficient in its specific technologies. The Microsoft Certified Desktop Support Technician (MCDST) must have customer service skills and the knowledge to troubleshoot Windows operating systems and applications.

1.Significance
According to Microsoft, the MCDST certification helps support technicians validate their skill sets. Certifications evolve with technology and demonstrate to employers that Microsoft-trained professionals can adapt to changing technological landscapes.

2.Qualifications
MCDST candidates must have six to 12 months of experience helping end users troubleshoot operating systems and must pass two exams: one on troubleshooting Windows XP and another on troubleshooting Windows XP desktop applications.

3.Training
To successfully complete the Windows XP operating system troubleshooting exam, Microsoft recommends up to eight different classroom training and lab sessions--each ranging form one to three days--or a 12-hour e-learning course. To prepare for the XP applications troubleshooting exam, two one-day classroom sessions are available.

4. Advancement
Professionals with MCDSTs can advance their certifications to either Microsoft Certified IT Professional or Microsoft Certified Technology Specialist by passing one additional exam in either category.


Source: eHow

8 comments:

need computer help said...

The need of computer support tech is highly essential especially to those who owns computer or someone who runs a business through computer. Basically, in times of computer trouble, they would call their local computer technician to assist them and resolve their computer problem the soonest possible time.

deepakw3c said...

This post teaches you how to format paragraph. This is very well written post. I have applied these formatting to several paragraphs. This is an easy and short way to apply formatting. This post is excellent. I am going to follow your blog on regular basis
Printer Repair
Virus and Security Solution
Pc optimization

Frank Martin said...

Nice blog and very nice article.I already bookmark this blog as my fav.Looking forward for more stuff about Microsoft Certification

markjacktechnicalsupport said...

Thank you so much for pointing us in the right direction. Very much appreciated.
adware removal tool
malware removal tools
Windows 7 support

microsoft powerpoint training said...

Microsoft has many pc qualifications that appeal to a variety of expert pc technicians to os geniuses. They also have qualifications in administration and engineering.

Samsung We24Support: Laptop, Desktop, Printer, Drivers, Support said...

Get 24 by 7 samsung laptop support and tech support for Samsung laptops from our computer support team.

we24support said...

Get complete support for your computers, laptops, printers,network security, software errors etc by certified tech-experts of We24support immediately at toll free no 1 888 399 9656; active throughout 24/7/365 via remote assistance
we24support Software suppport

Unknown said...

Good for certification and training thanks for sharing.
Tucson Computer support

Post a Comment