Microsoft Office Technical Support

Troubleshooting Encryption Issues and Corrupted Files in Windows xp

Wednesday, July 22, 2009

Troubleshooting Encryption Issues

Issues with EFS are generally caused by conflicts with domain policies, lost certificates, or windows xp reinstallations. To troubleshoot EFS issues in Microsoft windows xp, remember the following:

  • You cannot encrypt compressed resources, nor can you compress encrypted resources.
  • Only the user who encrypted the resource or a user account equipped with a recovery agent certificate at the time the resource was encrypted can access the resource. If you can obtain a copy of one of the certificates, you can reestablish access; otherwise, the resource is lost. But still if you need Microsoft support you can leave me a comment or you can ring at 1800602586.

Troubleshooting Corrupted Files

Occasionally, files can become corrupted. Corruption can occur when a user shuts down a computer or application unexpectedly, when file system problems occur, or even due to malicious activities such as viruses. To verify that files are not corrupt, do the following:

  • Run Chkdsk on the volume to verify its integrity.
  • Try to copy or move the affected resources to another location or volume.
  • Attempt to access the resource with an application, such as Notepad.
  • Check for viruses with a third-party virus scanner and spyware blocker.
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