Microsoft Office Technical Support

Microsoft Certified Desktop Support Technician Training

Sunday, September 25, 2011


Microsoft offers certification for professionals proficient in its specific technologies. The Microsoft Certified Desktop Support Technician (MCDST) must have customer service skills and the knowledge to troubleshoot Windows operating systems and applications.

1.Significance
According to Microsoft, the MCDST certification helps support technicians validate their skill sets. Certifications evolve with technology and demonstrate to employers that Microsoft-trained professionals can adapt to changing technological landscapes.

2.Qualifications
MCDST candidates must have six to 12 months of experience helping end users troubleshoot operating systems and must pass two exams: one on troubleshooting Windows XP and another on troubleshooting Windows XP desktop applications.

3.Training
To successfully complete the Windows XP operating system troubleshooting exam, Microsoft recommends up to eight different classroom training and lab sessions--each ranging form one to three days--or a 12-hour e-learning course. To prepare for the XP applications troubleshooting exam, two one-day classroom sessions are available.

4. Advancement
Professionals with MCDSTs can advance their certifications to either Microsoft Certified IT Professional or Microsoft Certified Technology Specialist by passing one additional exam in either category.


Source: eHow

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